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SUMMARY
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Versatile, dedicated Programmer / Analyst with extensive and diverse programming experience in a wide variety of programming languages and tools working in numerous organizations. A self-motivated, quick learner,
skilled at analyzing problems, simplifying procedures, and finding innovative solutions. Principal strengths include:
- Windows multi-threaded and Windows service programming
- Database design, maintenance, and security
- Web design
- Customized application programming
- Product troubleshooting and customer support
- One of the top administrative and systems programming experts on the OpenVMS platform in Vancouver>
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TECHNICAL SKILLS
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Programming Languages:
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C#, C, Visual Basic .NET, ASP .NET, VBScript/JavaScript, HTML, ADO .NET, XML
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Operating Systems:
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Microsoft Windows, OpenVMS, Unix
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Applications:
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Microsoft SQL Server, Microsoft Access, Microsoft IIS
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Tools:
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Visual Studio .NET, SQL Server Business Intelligence Development Studio
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PROFESSIONAL EXPERIENCE
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| TELUS – Burnaby, BC |
2006 – 2012 |
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Telecommunications
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Developer Analyst III
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Solely responsible for all aspects of ongoing development and support of Enhanced Provincial 9-1-1 ANI/ALI system in both British Columbia and Alberta.
- Provided real-time delivery of 9-1-1 caller information to over 100 call answer centers in two provinces.
- Designed and maintained database that stored 9-1-1 customer information for both Alberta and British Columbia, including management of continuous updates from various exchange carriers and wireless service providers.
- Designed and maintained statistical reports of 9-1-1 information made available to municipalities and call answer centers.
- Designed and maintained two independent web portals written in ASP .NET; one to service municipalities, telephone service providers, and call answer centers external to TELUS, and the other to service internal TELUS customers.
Accomplishments
- Converted 9-1-1 ANI/ALI software from OpenVMS Alpha to OpenVMS IA64 platform.
- Designed and supported a Microsoft SQL Server database and a multi-threaded client/server Windows service application written in C# to collect 9-1-1 caller information for troubleshooting and statistical information.
- Brought in major 9-1-1 enhancements: Wireless phone GPS location information delivery, and 9-1-1 call answer center wireless phone current location update request months ahead of schedule and under budget.
- Completely redesigned and developed two major 9-1-1 web portals in ASP .NET running under Microsoft Internet Information Services.
- Leveraged knowledge of Microsoft SQL Server tables, views, and indexes to reduce long running monthly 9-1-1 statistical reports from over 8 hours processing time to less than 10 minutes.
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Technologies:
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VS .NET, C#, C, VB6, VB .NET, ASP .NET, ADO .NET, VBScript/JavaScript, MS SQL Server 2000/2005/2008 R2 (DTS and SSIS), XML, IIS, Win32
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COLIN SEWELL PARTNERSHIP – Vancouver, BC
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2002 – 2006
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Customized Application Development
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Application Developer
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As independent consultant and application developer, provided consulting services and customized application programming to 9-1-1 call answer centers throughout British Columbia and Alberta.
- Gained expertise in Win32 systems programming, Visual Studio .NET, ADO .NET, MySQL and Microsoft SQL Server on my own initiative.
- Developed and marketed multi-threaded C# application to 9-1-1 call centers in British Columbia and Alberta that replaced hard copy 9-1-1 real-time and log printers.
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Technologies:
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VS .NET, C#, C, VB .NET, ASP .NET, ADO .NET, VBScript/JavaScript, MS SQL Server 2005 (DTS), MySQL, IIS, Win32
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TELUS ENTERPRISE SOLUTIONS – Burnaby, BC
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1996 – 2002
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Telecommunications
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Systems Analyst / Systems Programmer
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Spearheaded provincial initiative for TELUS to develop a state-of-the-art software program that literally revolutionized the capabilities of the 9-1-1 System; TELUS 9-1-1 application has been described as “best of their kind in the country.”
- Successfully merged two independent 9-1-1 applications local to each province into a single unified application that supported two provinces.
- Displayed initiative and applied outstanding analytical skills to surpass basic project requirements to design, program, document, and install TELUS Provincial 9-1-1 ANI/ALI delivery system.
- Contributed experience in database analysis and design for following applications:
- Designed and implemented database for storage of TELUS and Competitive Local Exchange Carrier customer display information;
- Designed and supported Microsoft Access database application for collection and reporting of 9-1-1 call information data, as well as data entry and transmission of Service Address Comments to TELUS.
- Excelled at anticipating customers’ requirements and improving application; provided 24-hour on-call customer support for Provincial 9-1-1 System.
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Technologies:
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VS .NET, C#, C, VB .NET, ASP .NET, ADO .NET, VBScript/JavaScript, MS SQL Server 2005 (DTS), MySQL, IIS, Win32
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EDUCATION
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Bachelor of Science (4 Yr), Physics – University of Winnipeg, Winnipeg, MB
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